Within 14 days of the sale, we  provide a full refund if you are not happy with your order provided the return is in original condition, including packaging and all papers.   We will not refund shipping charges incurred on our part , your part, or  of the distributer/manufacturer's end.  In essence, we will refund all your money minus shipping fees incurred by us PROVIDING IT IS RETURNED AS IF NEVER USED.   WE RESERVE THE RIGHT TO restocking fee of   20% OF YOUR RETAIL COST OF PRODUCT(S) PURCHASED. NO REFUNDS AFTER 30 DAYS! NO EXCEPTIONS. Your friends at the Hearing Loss Help Company, whose founder has a life long  Severe-to-Profound hearing loss.