Within 30 days of the sale, we  provide the MANDATED 30 day money back guarantee if you are not happy with your order provided the return is in original condition.  We will not refund shipping charges incurred on our part  received from the manufacturer for receiving shipped item  or for shipping to you regardless if you received free shipping with your order. (Orders over $100 dollars ship free.). In essence, we will refund all your money minus shipping fees incurred by us. If the order is not returned in original condition or papers are missing or boxes or the equipment, etc are damaged, there will be a charge of 15% of the retail price. Returns Over 30 Days : Perfect condition:  MINIMUM  15% Return fee of the Retail cost deducted provided it is returned in undamaged original packaging and includes all papers that were included in the shipment. Returns Over 30 Days: Damaged or incomplete condition:  MINIMUM fee  of 25% of Retail Cost. Shipping cost is not returned. Your friends at the Hearing Loss Help Company, whose founder has a life long  Severe-to-Profound hearing loss.